Shipping and Returns

In the event of a Canada Post strike, we’re doing our best to keep your orders moving by partnering with alternative delivery carriers. While we aim to minimize disruptions, some delays may occur, especially outside major urban areas.

At this time, Express and Priority shipping services will be temporarily unavailable, and we’re unable to deliver to P.O. boxes. Some remote regions, including the Northwest Territories, Yukon, and Nunavut, may also be temporarily inaccessible.

We truly appreciate your patience and understanding as we work to deliver your order as smoothly as possible.

Enjoy complimentary shipping with any purchase. Fees apply for Express and Priority shipping.

Skin Better Science Canada ships exclusively to addresses within Canada. At this time, we are unable to deliver to APO/FPO addresses or P.O. Boxes. We offer a variety of shipping options to accommodate your needs.

SkinBetter Science Canada offers several shipping options to suit your needs:

Shipping Methods	Standard Expedited	Express	Priority
Delivery Time:	2–5 business days	1–4 business days	1–2 business days
Cost:	FREE	$14.95	$24.95

Note: Delivery times may vary depending on your location, peak periods, and promotional events.

Orders are typically processed within 1–2 business days. Please note that preparation times may be longer during peak periods and promotional events.

Shipping takes place Monday through Friday, excluding Canadian federal holidays.

We understand how frustrating it can be when your order shows as delivered but hasn’t arrived. If this happens, we recommend first checking with anyone who might have accepted the package on your behalf, such as household members, neighbors, your building’s front desk, or mailroom. You may also want to contact your local carrier, as they can often provide additional delivery details.

Please note that once a package is marked as delivered by the carrier, we are not liable for lost or stolen items. We always recommend choosing a secure delivery location to help prevent issues.

Yes, some products such as aerosols and alcohol-based items like fragrances, liquid cleansers, and toners are classified as regulated materials and must be shipped via Standard Shipping due to air transport regulations.

If your order contains any of these items, Standard Shipping will automatically be applied at checkout to ensure safe and compliant delivery.

Please ensure all shipping details are correct when placing your order, as we are not responsible for packages delivered to an incorrect address provided at checkout

Once an order has been processed, we are unable to make changes to the shipping information.

If the package is returned to our distribution center through the standard return process, a refund will be issued.

We offer a 100% Satisfaction Guarantee on all SkinBetter Science purchases. If you’re not completely satisfied, you may return product(s) within 30 days of delivery for a full refund.

Important Notes: All promotional items, including free samples and gifts with purchase, must be returned with your order.

How to return:

1. Download and complete the return form: Return Form
2. Pack the item(s) and the form — ideally in the original packaging.
3. Send the package prepaid via Canada Post to:
   L’Oréal Canada – Département des retours
   3500 rue Douglas-B.-Floreani, Door 31–32
   Saint-Laurent, QC H4S 2B9

Please allow up to 14 business days from the date your return was delivered for us to complete the refund process

To return an opened or used order, please send us a message or begin a chat with one of our representatives. It would be our pleasure to assist you and indicate how to proceed.

If you’ve opened or used the product, please contact us directly. We’ll be happy to guide you on the next steps.

To start a return for fragrance, please contact us, and we’ll guide you through the process.

Since perfume is flammable, it must be shipped according to specific safety regulations. We will provide you with the necessary return instructions, including the Limited Quantity Goods label.

Once we receive your return, we’ll process it according to our standard return policy.

Unfortunately, items purchased at a SkinBetter Science Canada retail store or through a partnered retailer cannot be returned to skinbetter.ca. We recommend returning the item to the original place of purchase for assistance.

If you're unable to do so, please contact us, and a SkinBetter Science Canada representative will be happy to help.

Some of our products, such as fragrances, aerosols, liquid cleansers, and toners, are classified as hazardous materials due to their alcohol content or pressurized packaging. Because of shipping regulations, these items can’t be sent by air and must be shipped via Standard Shipping

If your order includes one of these items, Standard Shipping will be automatically selected at checkout to ensure safe and compliant delivery.

We understand that mistakes can happen, and we're here to help as much as we can. However, please note that we're not able to take responsibility for orders shipped to an incorrect address if the details were entered incorrectly during checkout.

Because our fulfillment process moves quickly, we're unable to change shipping information once an order is confirmed. If your package is returned to our distribution center, we’ll issue a refund once it has completed the return process.

To help ensure a smooth delivery, we recommend double-checking your shipping address before completing your order.