Shipping and Returns

Shipping Methods and Rates

FREE SHIPPING ON ALL ORDERS

Skinbetter.ca offers various shipping methods.

Certain items are considered hazardous materials. These products include aerosols and alcohol-based products such as fragrances, liquid cleansers and toners, etc. These products are required to be shipped by Standard Shipping, due to air transport restrictions and regulations. In the case you have selected such items in your Shopping Bag, standard shipping will be automatically applied to you order at checkout.

SHIPPING DESTINATIONS

We ship only to Canadian addresses.

Unfortunately, products can not be shipped to APO/FPO or P.O. Box addresses

SHIPPING CONFIRMATION AND ORDER PROCESSING

Orders will be processed within 1-2 business days.

Orders will be shipped Monday-Friday, excluding federal holidays within Canada. Packages do not require a signature upon delivery.

After your order has shipped, you will receive a Shipping Confirmation email with tracking information so that you may check status of the order at your convenience. Click here to track your order.

INCORRECT SHIPPING ADDRESS

We are not held responsible for packages delivered to a wrong address which was provided by a customer during the checkout process. It is the customer's responsibility to provide the correct shipping details. Once an order is processed, we are unable to modify any details such as shipping information. In the event that the item(s) return to our distribution center following the full return process a refund will be processed. 

RETURNS

100% SATISFACTION GUARANTEE

If you are not completely satisfied with your Skinbetter.ca purchase, we will be happy to accept a return within 90 days of delivery. Returns are not permitted after the allowable return period.

Please follow these steps:

UNOPENED AND UNUSED

To return merchandise to Skinbetter.ca, please follow these easy steps:

Step 1: To return an order, print and complete the return form found here

Step 2: Pack the items along with a copy of your invoice.

Step 3: Returns must be prepaid; please note return shipping fees are not refundable. We suggest you return via Canada Post. Please return to:

L’Oréal Canada – Département des retours 3500 rue Douglas-B.-Floreani, Door 31-32 Saint-Laurent, QC H4S 2B9

If you received a FREE product, sample or gift with your purchase, it must be included with your returns in order to be refunded in the original form of payment. The refund will be issued within 15 days of receiving your parcel. You will receive an email once the refund is completed.

OPENED OR USED

Please contact 1-888-399-3604 (menu option 2) Monday to Friday from 9AM to 5PM EST, or email [email protected]. it will be our pleasure to indicate how to proceed.

ITEMS PURCHASED THROUGH OUR RETAIL PARTNERS

We're sorry but returns or exchanges for purchases made in a retail store or skincare professional’s office may not be returned to Skinbetter.ca. If the item you wish to return was not purchased through Skinbetter.ca, we recommend returning to the place of purchase for resolution.

CONTACT US

Need further assistance? Contact 1-888-399-3604 or email us [email protected].